Empowering Teams With a Unified Platform
With Highspot, Headspace was able to streamline what was once a time-consuming and disjointed process – equipping, training, and coaching reps – to improve scalability. “We were able to put everything in one place with a nice interface that people actually want to engage with,” said Wei. “The team can now watch the training, use the content, and simply record their 10 or 15-minute pitch and submit it for sales leadership to review, grade, and provide feedback at their convenience.”
This streamlined experience has helped the team bridge the gap from learning to execution, as they also have access to essential data to help hold reps accountable to performance goals. “We can say, ‘Hey, how did someone do on this two months ago?’ As opposed to remembering anecdotally, we have a record of it,” noted Wei. In fact, Headspace has been able to drive a 20% increase in average deal size and a 55% decrease in ramp time since implementing Highspot.
This unified approach to enablement made it easier for the team to deliver enablement programs and for reps to access them, while centralizing visibility into actionable insights on what works. “With a robust search, people can find what they want and share it with clients in a way that’s really easy to track. We can see if people are actually opening these pitches and whether or not they’re actually consuming the information,” explained Wei. Ultimately, this helped Headspace increase buyer engagement by 90%.